Yes, we can.

Currently, our company accepts settlements in the following currencies:
USD, CNY, JPY, EUR, and HKD.
If you wish to use a currency other than those mentioned above for settlement, please consult with us in advance.

Yes, our company has a legal entity in Vietnam and is able to issue red invoices.

Invoices can be issued. The types of invoices include: Special VAT invoices and Electronic General VAT invoices.

According to the relevant regulations of China's national taxation, international freight forwarders can only provide tax-exempt general invoices.

In international air transportation, the chargeable weight is based on the larger one between the volumetric weight and the actual gross weight of the goods for charging. The general calculation method for volumetric weight is: Length (cm) × Width (cm) × Height (cm) ÷ 6000 = Volumetric weight (KG).

Sure,if the client has a current account, the taxes will be paid using that account. If not, our company will pay in advance.

We will estimate the taxes based on the commodity information provided by the client and inform the estimated tax amount in advance.

Normally, no out-of-hours charges will be incurred during any period of a working day. However, if it involves delivery, customs clearance, and other businesses during holidays or weekends, the out-of-hours charges indicated in the quotation will be incurred.

It means the minimum chargeable weight. Even if the goods weigh less than 45kg, they will be charged according to 45kg.

The fees marked as "actual expenses" will be additionally charged when billing. If there are other fees incurred besides these, we will contact the client in advance.

Our company has branches or offices in Japan, China, Hong Kong, and Vietnam, and also has excellent partners in most countries and regions around the world. Therefore, our transportation services cover almost the entire globe.

Yes, we can. Our company has several employees who hold the Dangerous Goods Handling Qualification (IATA DG). We can formulate transportation plans for dangerous goods based on the cargo information you provide.

Some dangerous goods are not accepted by airlines. If you can provide the Material Safety Data Sheet (MSDS), our company will confirm it for you.

Yes, we can. If it is for export from Japan, our company can also handle the application for the ATA Carnet on your behalf. It usually takes about two days to complete the application.

Yes, it is. Our company is proficient in handling the transportation of large and high-volume cargoes. We hold IATA qualifications and possess excellent coordination and negotiation capabilities with airlines to ensure the safe transportation of your goods.

Don't worry. Before shipment, please provide commodity information, HS code, pictures of the commodities, etc. We will query the customs clearance requirements of the importing country in advance to avoid customs issues.

Yes, you can. Our company has customs clearance qualifications in both Japan and China and provides 24-hour customs clearance services. In addition, we cooperate with high-quality partners at major airports around the world to provide customs clearance services.

Yes, we can. Our company mainly provides one-stop emergency transportation services from pick-up to delivery.

Yes, they can. Within Japan, we can declare formal customs clearance business for hand-carried luggage to the customs at Narita, Haneda, Kansai, Chubu, Fukuoka, and Sapporo airports.

According to customer needs, we also provide sea transportation, bonded transportation, railway cargo transportation, etc. Recently, the demand for high-speed boat transportation is also increasing.

In our company, for all transportation operations, dedicated personnel who will provide 24-hour real-time cargo tracking reports via email. Therefore, you can always know the location of the goods.

Our company operates 24 hours a day and provides customer support in three languages: Japanese, Chinese, and English. Thus, we can immediately be aware of emergencies, take prompt measures to solve problems while keeping in touch with customers. In addition, we always have backup plans for unexpected situations during transportation.

Yes, we can. we can purchase cargo insurance for both emergency air transport and hand-carry shipments.

The consignee should first contact the airline or the transporter that delivered the goods and request a damage certificate. Then our company will negotiate with the airline to handle the matter.

In our company, if the packaging condition of the goods is found to be poor when receiving them, we will repackage them. In addition, if necessary, we will also attach warning labels to the goods. We also provide real-time cargo tracking services to monitor the goods all the time.

Yes, it is necessary. Please take the invoice to customs to make a declaration. If the value of the goods exceeds 300,000 Japanese yen, business customs clearance is required, and our company will be responsible for handling this matter.

Yes, you can. If you inform our customer service of the specified delivery time in advance, we will adjust and arrange according to the customer's requirements.

Certainly. After our company delivers the goods to the consignee, we will immediately send a copy of the receipt via email or other means.

Certainly. Our company keeps all the original receipts of our customers properly, so if you need them, please feel free to contact us.

Basically, it is possible, but the following conditions need to be met: ① After the imported goods enter the country, everything including their nature and shape remains unchanged. ② The goods can be delivered to the bonded warehouse within 6 months after import. ③ When the goods need to be returned due to breach of contract issues such as quality and quantity discrepancies, the reason for the return must be confirmed and approved by the customs.